Last updated: September 17, 2026
Please read these terms and conditions carefully before using Our Service.
For the purposes of these Terms and Conditions:
Community Platform means the online environment, hosted and managed by 7th Level Inc. where Customers may interact with one another and with employees or representatives of 7th Level. The Community Platform may include, but is not limited to, discussion forums, messaging features, member profiles, live events, video sessions, groups, channels, or any other digital space designed to facilitate peer-to-peer and member-to-host communication.
Company (referred to as either “the Company,” “We,” “Us,” or “Our”) means 7th Level Inc., 15279 N. Scottsdale Road, Suite B2-250, Scottsdale, Arizona 85254. The Company provides and operates the Services and Products, including the 7Q and Ask Jeremy branded offerings described below.
7Q or 7Q Platform means the Company’s AI-powered software platform available at https://app.7q.ai, together with any related website, mobile application, portal, feature, or service the Company makes available under the 7Q name.
Ask Jeremy means the Company’s interactive artificial-intelligence coaching and information feature, whether made available through 7Q or another Company Platform.
AI Features means Ask Jeremy and any other Company feature that uses artificial intelligence or machine learning, including features that record, transcribe, summarize, analyze, or generate insights from meetings, conversations, queries, or other Customer Content.
Customer Content means content or data that You or Your Users submit, upload, record, transmit, or otherwise make available through the Services, including queries, prompts, feedback, meeting recordings, transcriptions, and associated data. Customer Content does not include the Company’s technology, content, templates, methodologies, or other materials made available through the Services.
Meeting Data means audio or video recordings, transcriptions, speaker or participant information, meeting metadata, summaries, action items, coaching insights, analytics, and other information processed in connection with the meeting-recording or conversation-analysis features of 7Q or Ask Jeremy.
Order means a request by You to purchase Services or Products from Us.
Online Portal refers to the secure, web-based or application-based digital interface provided by 7th Level Inc., through which Users may access services, content, features, tools, communications, and account-related information offered. The Portal may include, but is not limited to, dashboards, user accounts, training materials, downloadable resources, communication functions, and any other digital features made available to the User by 7th Level.
Product(s) means any tangible or digital item offered, sold, or otherwise provided by the Company, including, but not limited to printed materials, books, guides, manuals, digital downloads, electronic publications, audio or video recordings, and any other resources relating to sales training, techniques, or the development of sales-related skills.
Service(s) refers to any services or products provided by the Company, whether for a fee or free of charge, whether offered on a subscription basis, as one-time purchases, or through other delivery methods. The Services include, without limitation, the 7Q Platform, Ask Jeremy, the AI Features, NEPQ training and coaching services, the Online Portal, the Community Platform, and related websites and applications.
Platform(s) refers collectively to the Company’s websites, online portals, applications, software tools, and any other digital infrastructure, whether owned, licensed, or hosted by third parties, through which the Company delivers, offers, or makes available its Services and Products, including the 7Q Platform and Ask Jeremy.
Subscriptions refers to the services or access to the Service offered on a subscription basis by the Company to You.
Terms and Conditions (also referred to as “Terms”) means these Terms and Conditions governing Your access to and use of the Services and Products, subject to any applicable signed Purchase Agreement or Order as described below.
User means (a) if the Customer is an individual, the individual Customer; and (b) if the Customer is an entity, the Customer’s employees, representatives, consultants, contractors, or agents who are authorized by the Customer to access and use the Services and Products for the Customer’s benefit and who have been assigned unique user identifications and passwords.
You means the individual or the entity using the Services or Products and Websites of the Company and identified in the applicable account record, billing statement, or online subscription process, as the customer. For purposes of these Terms, the term “Customer” refers to that individual or entity.
Website refers collectively to https://nepqtraining.com, https://7q.ai, https://app.7q.ai, and any successor or additional website through which the Company offers the Services or Products.
BY REGISTERING FOR, ACCESSING, PURCHASING, OR USING ANY SERVICE OR PRODUCT, INCLUDING 7Q OR ASK JEREMY, YOU ACKNOWLEDGE THAT YOU HAVE READ AND UNDERSTAND THESE TERMS AND AGREE TO BE LEGALLY BOUND BY THEM. Your access to and use of the Services and Products is conditioned on Your acceptance of and compliance with these Terms. If You do not agree, You may not access or use the Services or Products. If You accept these Terms on behalf of an entity, You represent that You have authority to bind that entity.
You represent and warrant that You are at least 18 years of age and have not previously been suspended or removed from the Services. The Company does not permit individuals under 18 to use the Services. If We learn that You are under 18 and using the Services, We may terminate Your account.
Your use of the Services is also subject to the Company’s applicable privacy notices. Please review Our general Privacy Policy and, when You use 7Q or Ask Jeremy, the 7Q Privacy Policy.
We reserve the right, at Our sole discretion, to modify or replace these Terms. Non-material changes may take effect when posted. If a revision is material, We will make reasonable efforts to provide at least thirty (30) days’ prior notice, or any longer notice required by applicable law, and will identify the effective date of the revised Terms. Your continued use of the Services after the effective date constitutes acceptance of the revised Terms.
These Terms are intended to supplement and not replace any signed Purchase Agreement (“Agreement”) between the parties. In the event of any conflict or inconsistency between these Terms and the Agreement, the terms of the Agreement shall prevail.
Access. 7th Level’s NEPQ® Training Portal is a secure, user-specific online learning environment designed to help sales professionals develop and master the Neuro-Emotional Persuasion Questioning (NEPQ) methodology. To access the training Portal, You must:
The Company may, in its sole discretion, discontinue or modify content hosted in the Portal without any refund or notice to customers.
User Credentials. Login credentials are personal and may only be used by the individual to whom they were issued. Sharing login information with others is strictly prohibited.
Accounts. Certain 7Q and Ask Jeremy features require an account. You agree to provide accurate, truthful, current, and complete information; maintain and promptly update that information; protect Your login credentials; promptly notify the Company at support@7q.ai if You discover or suspect unauthorized access or a security incident involving Your account; and accept responsibility for activity occurring through Your account, except to the extent caused by the Company’s breach of these Terms or applicable law.
Limited Access License. Subject to Your compliance with these Terms and payment of applicable fees, the Company grants You a limited, revocable, non-exclusive, non-transferable, and non-sublicensable right to access and use 7Q, Ask Jeremy, and the AI Features solely for Your internal, lawful use and in the manner permitted by these Terms and the applicable Order or Purchase Agreement.
Service Changes. The Company may review, improve, change, suspend, or discontinue any Service or feature, temporarily or permanently, with or without notice, subject to any applicable Purchase Agreement and applicable law. The Company does not guarantee that any particular feature, integration, or content will remain available.
Third-Party Services and Integrations. The Services may interoperate with or require third-party products and services, including authentication, calendar, meeting, communications, payment, hosting, analytics, and artificial-intelligence providers. Your use of a third-party service may be governed by that provider’s separate terms and privacy policy. The Company is not responsible for a third party’s products, services, acts, or omissions, except to the extent responsibility cannot be excluded under applicable law.
Placing Order. If You wish to place an Order for the physical version of The Black Book through the Company’s Website, You may be required to provide certain information necessary to process and fulfill Your Order including, but not limited to, Your name, email, phone number, credit card details, billing address, and shipping information.
By submitting such information, You authorize the Company to share such information with third-party payment processors and shipping providers solely for the purpose of completing and delivering Your Order.
Shipping Terms. The Black Book is subject to the following shipping and handling timeframes.
7th Level does not guarantee delivery dates and is not liable for delays caused by carriers, customs, weather, or other factors beyond Our control.
NEPQ® Black Book of Questions Cancellations. You may request a refund for the purchase of the NEPQ Black Book of Questions within 30 days from the date of purchase. To initiate a refund, You must submit a request to Our customer support team at support@7thlevel.com. Refund requests submitted through any other means of communication will not be considered valid and will not be processed.
Coaching Session Pause. If You purchased Inner Circle Coaching services, You may request to pause the weekly coaching session once, during the service term, for up to thirty (30) consecutive days.
You must provide at least five (5) business days’ written notice to the Customer Support team at support@7thlevel.com before initiating the pause period. The Coaching pause must be taken as a single continuous period and cannot be divided into increments. Your payment obligations shall remain unaffected by the coaching pause, and all payments must continue as scheduled.
Coaching Attendance (Entity Customers Only). If the Customer is an entity, Customer acknowledges that participation in scheduled group coaching calls, leadership conference calls, and other applicable sessions is an integral part of the Services. In the event the Customer or its authorized participants fail to attend a scheduled session without providing at least twenty-four (24) hours’ prior written notice, such session will be deemed forfeited for that month. Forfeited sessions will not be rescheduled, credited, or carried over to subsequent months.
Subscription Period. Some of Our Services are available only with a paid Subscription. By signing up for a subscription, You agree to be billed in advance on a recurring and periodic basis (such as monthly or annually), depending on the type of subscription plan You select when purchasing the subscription. At the end of each period, Your Subscription will automatically renew for a successive period of the same length at the then-current price and under the then-current terms unless You cancel it or the Company cancels it (see ‘Cancellation Deadlines’ below).
Fee Changes. The Company, in its sole discretion and at any time, may modify the subscription fees. Any subscription fee change will become effective at the end of the then-current subscription period.
The Company will provide You with reasonable prior notice of any change in Subscription fees to give You an opportunity to terminate Your Subscription before such change becomes effective.
Your continued use of the Service, after the subscription fee change comes into effect, constitutes Your agreement to pay the modified subscription fee amount.
Nonpayment and Suspension. If any undisputed Subscription fee is not paid when due, the Company may suspend access to the affected paid Service until payment is received, subject to applicable law and any written payment terms in an applicable Purchase Agreement.
Subscription Cancellations. You may cancel your Subscription renewal either through your Account settings page or by contacting the Company. Cancellations take effect at the end of your current billing period, and you will continue to have access to the Service until that time. No partial or prorated refunds will be issued for unused portions of the billing cycle.
Cancellation Deadlines:
How to Cancel. To cancel, log into your account via the Chargebee link located in the 7Q Portal, navigate to “Subscription Settings,” and follow the prompts to confirm cancellation. You will receive an email confirmation once your cancellation has been successfully processed.
Support. If You experience any issues with cancellation, please contact Our support team before the end of Your current Subscription period at support@7thlevel.com or, for 7Q or Ask Jeremy, at support@7q.ai.
You agree to provide accurate and complete billing and payment information to the Company. By submitting such information, You authorize the Company to charge all fees associated with Your purchase, whether a one-time transaction or a recurring subscription, to the payment method You provide.
You further agree to pay all charges incurred by You at the prices posted at the time of purchase, including any applicable shipping and handling fees, taxes, and other surcharges, as detailed in Your order summary. For subscription-based services, You acknowledge and agree that recurring charges will be automatically billed in accordance with the subscription terms unless and until You cancel in accordance with our cancellation policy.
Except for the NEPQ Black Book refund right expressly stated in Section 2, any express refund right in an applicable Purchase Agreement or Order, or any refund required by applicable law, all Product purchases are nonrefundable and all sales are final. No refund, cancellation, exchange, or credit will be issued except as expressly provided in these Terms.
Where the term “Unlimited Access” is used in connection with the sale of any Product or service, it shall be understood to mean access to the applicable portal and/or specified content for as long as such product, service, or content is made available by the Company. The Company reserves the right to modify, discontinue, or remove any Product, Service, at its sole discretion and without prior notice, and such modification or discontinuation shall not be deemed a breach of the promise of “Unlimited Access.”
Customers may designate one or more Users, if applicable, and must identify each authorized User to Company in writing. Access to the Portal is permitted only by such authorized Users.
Customer is responsible for all activity occurring under Customer User accounts and shall comply with all applicable federal, state, and local laws, and these Terms.
Code Of Conduct Rules. As part of the use of Our Services, User may be included in virtual or in person events, social media groups or Company communities where a User may have the opportunity to interact with Company representative or employee and other Customers of 7th Level. You agree not to:
Customer Suspension and Termination. The Company may limit, suspend, or terminate Your or an authorized User’s access to any Service if You or the User violates the Customer Code of Conduct, breaches these Terms, fails to pay applicable fees, creates a security or legal risk, uses the Services unlawfully, or engages in conduct that is disruptive to the Company or other Customers. To the fullest extent permitted by applicable law and subject to any applicable Purchase Agreement, the Company may also terminate or suspend access to a Service for any other lawful reason, with or without prior notice or liability.
Upon termination, the right to use the affected Service immediately ends. Except where these Terms, an applicable Purchase Agreement, or applicable law expressly provides otherwise, termination or suspension does not create a right to a refund or forgive amounts already due. The handling and deletion of Customer Content following termination is governed by the applicable Privacy Policy, account settings, and legal retention obligations. Provisions that by their nature should survive termination, including payment obligations, ownership, disclaimers, limitations of liability, indemnification, dispute resolution, and governing law, will survive.
The Company reserves the right to revise its prices at any time prior to accepting an Order.
The prices quoted may be revised by the Company subsequent to accepting an Order in the event of any occurrence affecting delivery caused by government action, variation in customs duties, increased shipping charges, higher foreign exchange costs and any other matter beyond the control of the Company. In that event, You will have the right to cancel Your Order.
The Company may, at its discretion, grant certain Community members the designation of “Ambassador.” This designation is honorary and voluntary, offered only to users with a Fundamentals-level subscription or higher.
The Ambassador designation does not create any employment, agency, partnership, or contractor relationship with the Company and confers no compensation, benefits, or rights beyond participation within the Company’s online community. Ambassadors may be provided limited complimentary access for the purpose of community engagement only.
The designation may be revoked, modified, or suspended at any time at the Company’s sole discretion. Ambassadors act in their individual capacity, and their statements or conduct do not represent or reflect the views or positions of the Company, which assumes no liability for such statements or conduct.
Community Ambassadors are expected to contribute positively to discussions and interactions within the Company’s private, paid community groups, encourage respectful and constructive participation among members, and uphold the community standards, policies, and values established by the Company. Ambassadors may be invited to assist with facilitating discussions, welcoming new members, or sharing insights and experiences within the Community. Ambassadors have no authority to represent, bind, or speak on behalf of the Company in any external capacity.
Community Ambassadors shall not: (i) make statements, offers, or representations to other members or third parties on behalf of the Company; (ii) engage in any conduct, communication, or activity that violates the Company’s community guidelines, applicable law, or these Terms; (iii) use the “Community Ambassador” designation for personal or commercial gain; or (iv) share or distribute proprietary content, materials, or discussions inside or outside the Company’s community without prior authorization; or (v) create or facilitate any groups, forums, or communications outside of the Company’s official community channels. The Company may revoke, suspend, or modify the Ambassador designation at any time for violation of these rules or for any reason at the Company’s sole discretion.
Our general Privacy Policy governs the Company’s collection, use, disclosure, and protection of personal information in connection with the Company’s general Services. The 7Q Privacy Policy applies to personal information processed in connection with 7Q and Ask Jeremy. Those policies are incorporated into these Terms by reference for the limited purpose of describing the Company’s data practices and Your privacy choices.
If these Terms and an applicable Privacy Policy conflict regarding the Company’s processing of personal information, the applicable Privacy Policy controls. Where applicable law requires consent for a particular data practice, the Company will request that consent separately or through the applicable Service interface.
In connection with certain Services We provide, We may request access to Your consumer credit information through one or more of Our authorized third-party service providers. This access will only occur with Your express consent and solely for the purpose of evaluating Your eligibility for specific products, services, or payment options offered by the Company.
In such cases, We may initiate a “soft” credit inquiry, which does not impact Your credit score or appear as a “hard” inquiry on Your credit report. Your credit information will be accessed only in accordance with applicable laws, including the Fair Credit Reporting Act (FCRA), and will not be disclosed to third parties except as required to deliver the requested service or as otherwise permitted by law.
By proceeding, You authorize Us and Our third-party partners to obtain and use Your credit information for the limited purposes described above.
Performance Data. Customer authorizes the Company and its service providers to collect and analyze data concerning the performance and use of the Services, including the type and quality of interactions and associated analytics (“Performance Data”). As between Customer and the Company, Customer owns Performance Data that constitutes Customer Content. Customer grants the Company and its service providers a non-exclusive, royalty-free license to host, copy, transmit, process, analyze, and otherwise use Performance Data as reasonably necessary to provide, secure, maintain, support, and improve the Services, comply with law, and enforce these Terms. The Company may use de-identified or aggregated Performance Data on a perpetual basis where that data is not reasonably capable of identifying Customer, a User, or another individual.
Ask Jeremy Queries and AI Feature Data. The Company may collect and process Customer Content submitted through Ask Jeremy and other AI Features, including query or prompt text, ratings, feedback, Meeting Data, and information concerning the performance of AI-generated responses. The Company uses this information to provide requested features, generate responses and insights, troubleshoot and secure the Services, and improve the functionality, accuracy, relevance, and safety of the Services, in each case as described in the applicable Privacy Policy and subject to Your account settings and applicable law.
Meeting Data Processing. When You enable a meeting-recording or conversation-analysis feature, the Company and its service providers may record, receive, host, transcribe, analyze, and store Meeting Data to provide summaries, action items, coaching insights, analytics, and other requested AI-powered features. Access to Meeting Data within an account is governed by the account’s configuration and the applicable Privacy Policy.
De-Identification and Product Improvement. Where the Company uses Customer Content for generalized analytics, research, or product improvement beyond providing the specific requested output, the Company will apply reasonable measures designed to remove or mask direct personal identifiers or aggregate the information, as appropriate to the use and as described in the applicable Privacy Policy. De-identified or aggregated information may be used to improve the AI Features and develop training, educational, workshop, or product offerings that reflect user needs.
No Sale; Limited Disclosure. The Company does not sell Customer Content or Meeting Data as the term “sell” is defined under applicable privacy law. The Company may disclose such information to service providers that process it on the Company’s behalf, to other authorized members of Your organization or account, as directed by You, as required or permitted by law, or as otherwise described in the applicable Privacy Policy. The Company may license or share de-identified or aggregated information for research or product-improvement purposes only where the recipient is restricted from using the information to identify an individual or Customer.
Retention and Deletion. Customer Content and Meeting Data are retained in accordance with the applicable Privacy Policy, Your account settings, and the Company’s legal obligations. You may request deletion through available account controls or by contacting support@7q.ai, subject to legal, security, backup, and legitimate business retention requirements.
Our Services may contain links to third-party websites or services that are not owned or controlled by the Company. By linking to these websites, We do not create an affiliation with or sponsor those third-party websites. The Company has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third-party website or service. You further acknowledge and agree that the Company is not responsible or liable, directly or indirectly, for any damage or loss caused or allegedly caused by or in connection with the use of or reliance on content or services available on or through a third-party website or service.
We strongly advise You to read the terms and conditions and privacy policies of any third-party websites or services that You visit.
TO THE FULLEST EXTENT PROVIDED BY LAW, IN NO EVENT WILL 7TH LEVEL, ITS AFFILIATES, OR THEIR LICENSORS, SERVICE PROVIDERS, EMPLOYEES, AGENTS, OFFICERS, OR DIRECTORS BE LIABLE FOR CONSEQUENTIAL DAMAGES OF ANY KIND, UNDER ANY LEGAL THEORY, ARISING OUT OF OR IN CONNECTION WITH YOUR USE, OR INABILITY TO USE, THE PLATFORMS, THE SERVICES, THE PRODUCTS, ANY WEBSITES LINKED TO THEM, OR ANY CONTENT ASSOCIATED WITH THEM, INCLUDING ANY INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO, PERSONAL INJURY, PAIN AND SUFFERING, EMOTIONAL DISTRESS, LOSS OF REVENUE, LOSS OF PROFITS, LOSS OF BUSINESS OR ANTICIPATED SAVINGS, LOSS OF USE, LOSS OF GOODWILL, LOSS OF DATA, AND WHETHER CAUSED BY TORT (INCLUDING NEGLIGENCE), BREACH OF CONTRACT, OR OTHERWISE, EVEN IF FORESEEABLE.
TO THE FULLEST EXTENT PROVIDED BY LAW, IN NO EVENT WILL THE COLLECTIVE LIABILITY OF 7TH LEVEL AND ITS SUBSIDIARIES AND AFFILIATES, AND THEIR LICENSORS, SERVICE PROVIDERS, EMPLOYEES, AGENTS, OFFICERS, AND DIRECTORS, TO ANY PARTY (REGARDLESS OF THE FORM OF ACTION, WHETHER IN CONTRACT, TORT, OR OTHERWISE) EXCEED THE AMOUNT YOU HAVE ACTUALLY PAID TO 7TH LEVEL FOR THE APPLICABLE PROGRAM, PRODUCT AND/OR SERVICE OUT OF WHICH LIABILITY AROSE.
THE FOREGOING DOES NOT AFFECT ANY LIABILITY THAT CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.
Electronic Communications. You consent to receive account, transaction, service, security, and other communications from the Company electronically, including by email and through the Services. You may opt out of commercial email by using the unsubscribe mechanism in the message or by contacting support@7thlevel.com or support@7q.ai. Opting out of marketing email does not prevent the Company from sending non-marketing communications concerning Your account, transactions, security, or requested Services.
Telephone and Text Message Consent. By providing Your telephone number and affirmatively opting in where consent is required, You authorize the Company, including communications branded as 7Q or Ask Jeremy, and service providers acting on the Company’s behalf to contact You at the number You provide through telephone calls, SMS messages, and MMS messages. Communications may include account notifications, appointment reminders, scheduling updates, service-related notices, customer-support communications, and marketing or promotional messages concerning the Company’s products, services, offers, and events.
Calls and messages may be made using automated technology, including an automatic telephone dialing system or an artificial or prerecorded voice. Your consent to receive marketing or promotional calls or text messages is not required as a condition of purchasing or using any Product or Service.
Messaging Program Terms. Message frequency varies. Message and data rates may apply. You represent that You are the subscriber or authorized user of the telephone number You provide and agree to notify the Company promptly if that number changes or is reassigned.
Revoking Telephone or Text Consent. You may revoke consent at any time through any reasonable method that clearly communicates Your desire to stop receiving calls or text messages. You may opt out of text messages by replying STOP, QUIT, END, REVOKE, OPT OUT, CANCEL, or UNSUBSCRIBE; by using an opt-out mechanism provided during a call; or by contacting support@7thlevel.com or support@7q.ai. The Company will honor a valid opt-out request within a reasonable period not to exceed ten (10) business days after receipt. The Company may send one non-marketing text message confirming the request. Unless You clearly specify otherwise, a general opt-out request will apply to all calls and text messages from the Company that require Your consent. You will not receive additional marketing calls or text messages unless You provide consent again.
For messaging-program assistance, reply HELP or contact support@7thlevel.com or support@7q.ai. Wireless carriers are not responsible for delayed or undelivered messages.
Monitoring and Recording. Telephone calls, video calls, or other live communications between You and the Company may be monitored or recorded as described in Section 20 and as permitted by applicable law.
Company Ownership Rights. All content made available through the Services and related Platforms, including text, graphics, logos, videos, audio, documents, software, models, prompts, workflows, templates, methods, and features, is owned by or licensed to the Company and is protected by applicable copyright, trademark, trade-secret, and other intellectual-property laws. Except as expressly permitted in these Terms, no Company content may be copied, reproduced, republished, uploaded, posted, transmitted, distributed, or otherwise used without the Company’s prior written consent. Use of the Platforms or purchase of any Product or Service does not confer any ownership right or license beyond the rights expressly granted here.
Customer Content Ownership. As between Customer and the Company, Customer retains ownership of Customer Content, including meeting recordings, transcriptions, queries, prompts, feedback, and associated data, subject to the rights of meeting participants and other third parties. Customer is responsible for ensuring that it has all rights, permissions, notices, and consents necessary for the Company to process Customer Content as contemplated by these Terms.
License to Customer Content. Customer grants the Company and its service providers a non-exclusive, worldwide, royalty-free license to host, reproduce, transmit, modify, display, analyze, and otherwise process Customer Content only as reasonably necessary to provide, secure, maintain, support, and improve the Services subject to Section 14; follow Customer’s instructions and account settings; enforce these Terms; and comply with applicable law. This license lasts only as long as necessary for those purposes, except that the Company may retain and use de-identified or aggregated information as permitted by Section 14 and the applicable Privacy Policy.
Service License and Permitted Use. Subject to Your compliance with these Terms, the Company grants You a limited, revocable, non-transferable, non-sublicensable, and non-exclusive license to access and use the Platforms, Services, and Products solely for Your own or Your authorized internal business use. You may not republish, distribute, assign, sublicense, sell, reverse engineer, circumvent, probe, scrape, or use the Platforms, Services, or Products in violation of law or these Terms. Any unauthorized use terminates this license and may result in legal action.
Communications With the Company. You acknowledge that the Company may monitor and record telephone calls, video calls, or other live communications between You and the Company, subject to notices and consents required by applicable law. Such recordings may be used for legitimate internal business purposes, including quality assurance, training, customer support, security, and compliance monitoring.
User-Initiated Meeting Recording and AI Analysis. 7Q and Ask Jeremy may include features that record, transcribe, and analyze meetings or conversations using artificial intelligence. Before activating or using any recording feature, You are solely responsible for providing all legally required notices and obtaining all legally required consents or permissions from each participant. You must not use a recording or transcription feature where recording is prohibited or where You have not satisfied applicable consent requirements. You are responsible for complying with the laws that apply to the participants, the communication, and the locations involved.
When You use these features, the Company and its service providers will process Meeting Data to provide AI-powered transcriptions, summaries, action items, coaching insights, analytics, and related features; maintain, secure, support, and improve the Services as described in Section 14; and comply with applicable law. Meeting Data may be stored and processed by the Company and its service providers in accordance with the applicable Privacy Policy, Your account configuration, and legal retention obligations.
Marketing or Promotional Use of Company-Involved Recordings. For a recording of a communication in which the Company or its representative participates, You grant the Company permission to use the recording or excerpts for marketing, promotional, or testimonial purposes only where the Company has provided any additional notice and obtained any separate permission required by applicable law. This paragraph does not grant the Company a right to use a user-recorded third-party meeting for marketing or promotional purposes. You may withdraw permission for future marketing or promotional use by contacting support@7thlevel.com or support@7q.ai. Withdrawal does not require the Company to recall materials lawfully published before the Company processed the request.
WHEN YOU CHOOSE TO SHARE FEEDBACK, REVIEWS, TESTIMONIALS, PHOTOS, OR VIDEOS WITH 7TH LEVEL, YOU GIVE US PERMISSION TO USE THAT CONTENT — ALONG WITH YOUR NAME, IMAGE, VOICE, OR LIKENESS — IN OUR MARKETING, TRAINING, AND PROMOTIONAL MATERIALS. THIS MAY INCLUDE USE ON OUR WEBSITES, EMAILS, SOCIAL MEDIA CHANNELS, AND OTHER MEDIA FORMATS, WORLDWIDE AND FOR AN INDEFINITE PERIOD.
YOU CONFIRM THAT ANY CONTENT YOU SHARE REFLECTS YOUR HONEST AND PERSONAL EXPERIENCE. WE MAY MAKE MINOR EDITS FOR LENGTH OR CLARITY, BUT WE WILL NOT ALTER THE OVERALL MESSAGE OR MEANING.
YOU UNDERSTAND THAT THIS PERMISSION IS VOLUNTARY AND THAT YOU WILL NOT RECEIVE ADDITIONAL COMPENSATION FOR ALLOWING US TO USE YOUR CONTENT.
IF YOU PREFER NOT TO BE INCLUDED IN RECORDINGS OR MATERIALS USED FOR MARKETING OR PROMOTIONAL PURPOSES, YOU MAY OPT OUT AT ANY TIME BY CONTACTING US AT support@7thlevel.com.
IF YOU HAVE A COMPLAINT OR DISPUTE, YOU AGREE TO FIRST CONTACT US AT support@7thlevel.com TO ATTEMPT TO RESOLVE THE COMPLAINT OR DISPUTE.
ANY DISPUTE, CLAIM OR CONTROVERSY ARISING OUT OF OR RELATING TO THESE TERMS, OR THE BREACH, TERMINATION, ENFORCEMENT, INTERPRETATION OR VALIDITY THEREOF, SHALL BE RESOLVED BY BINDING ARBITRATION ADMINISTERED BY THE AMERICAN ARBITRATION ASSOCIATION (“AAA”) IN ACCORDANCE WITH ITS COMMERCIAL ARBITRATION RULES. THE ARBITRATION SHALL BE CONDUCTED IN ARIZONA. JUDGMENT ON THE AWARD RENDERED BY THE ARBITRATOR(S) MAY BE ENTERED IN ANY COURT HAVING JURISDICTION.
NOTWITHSTANDING ANY PROVISION TO THE CONTRARY HEREIN, 7TH LEVEL RESERVES THE RIGHT TO PURSUE LEGAL ACTION IN A COURT OF COMPETENT JURISDICTION FOR THE FOLLOWING CLAIMS: (I) FOR PAYMENT ARISING FROM THE PURCHASE OF ITS PRODUCTS OR SERVICES PURSUANT TO AN APPLICABLE PURCHASE AGREEMENT; (II) RELATED TO THE ACTUAL OR ALLEGED INFRINGEMENT OR MISAPPROPRIATION OF ITS INTELLECTUAL PROPERTY RIGHTS.
You agree to defend, indemnify, and hold harmless 7th Level, its subsidiaries, affiliates, licensors, service providers, employees, agents, officers, directors, and contractors (the “Indemnified Parties”) from and against any and all third-party claims, costs, damages, losses, liabilities, and expenses arising out of or in connection with (a) use or modification of any Services in breach of these Terms, or in any manner not authorized by these Terms, (b) Customer’s violation of Laws or the rights of a third-party, or (c) any breach of these Terms. 7th Level will give Customer prompt written notice of any Claim and will cooperate in relation to the Claim at Customer’s expense.
These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, without regard to its conflict-of-laws principles, and those laws will govern these Terms and any dispute that may arise between You and 7th Level or its affiliates. Any dispute, claim, or controversy arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of the state and federal courts located in Maricopa County, Arizona, and by using the Services, you irrevocably submit to the personal jurisdiction of such courts. To the extent that applicable law prohibits enforcement of exclusive jurisdiction in Maricopa County, Arizona, such law shall govern, and jurisdiction shall be determined accordingly.
7th Level shall not be liable or responsible for any failure or delay in fulfilling or performing any term of these Terms or a purchase agreement when and to the extent such failure or delay is caused by or results from acts beyond 7th Level’s reasonable control, including, without limitation, the following force majeure events: acts of God, natural disasters, war, terrorism, or government actions.
Changes. We reserve the right, at Our sole discretion, to modify, update, or replace these Terms. Non-material changes may become effective when posted. For material changes, We will make reasonable efforts to provide at least thirty (30) days’ prior notice, or any longer notice required by applicable law, and will state the effective date. Your continued use of the Services after the effective date constitutes acceptance of the revised Terms.
Assignment. 7th Level may assign its rights under these Terms at any time, and without notice to You. Your rights under these Terms may not be assigned without Our express written consent.
Severability. If any provision of these Terms shall be adjudged by any court of competent jurisdiction to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that these Terms will otherwise remain in full force and effect.
Waiver. The failure of 7th Level to exercise or enforce any right or provision of these Terms shall not operate as a waiver of such right or provision. Any waiver of these Terms by 7th Level must be in writing and signed by an authorized representative of 7th Level.
If You have questions about these Terms, contact the Company at support@7thlevel.com. For questions specifically concerning 7Q or Ask Jeremy, contact support@7q.ai.